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Privacy Policy

Effective Date: January 2, 2026

At Magic Race Swag, also referred to as “The Interactive Experience Partner,” we are committed to protecting the privacy and security of our clients and their participants. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our site or use our services.

1. Information We Collect

We collect information directly from you and automatically through our platform to provide a seamless “Magic” experience:

  • Contact Information: Including your name, professional email address, and phone number when you request a quote or free design.
  • Event Details: Information regarding your race event, such as the event date, location, and estimated participant count, to provide tailored design and marketing support.
  • Order & Transaction Data: Details necessary to fulfill your orders for custom medals, apparel, and interactive swag.
  • Device & Usage Information: Automatically collected data through cookies and similar technologies, including IP addresses and browsing behavior on our site.
2. How We Use Your Information

Your data is used to empower your event and ensure operational excellence:

  • Service Delivery: To provide free custom designs, samples, and professional quotes.
  • Order Fulfillment: To manufacture and ship your interactive products within the promised lead times.
  • Marketing Support: To provide you with promotional assets, such as social media reels and poster templates, to amplify your event’s reach.
  • Communication: To update you on your order status and share innovations in interactive race technology.
3. Third-Party Service Providers

We partner with leading service providers to ensure global reliability. We do not sell your personal information.

  • Shopify: Our website is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage and databases, protected by industry-standard encryption and security protocols.
  • Logistics Partners: We share necessary shipping information with our Global Express partners (e.g., FedEx, DHL) to ensure reliable 5-7 day delivery of your race gear.
  • Payment Processors: All payments are handled through secure, PCI-compliant third-party gateways.
4. Your Rights (GDPR & CCPA)

We respect the privacy rights of race directors worldwide. Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request the correction of inaccurate data.
  • Request the deletion of your personal information.
  • Opt-out of marketing communications at any time.
5. Data Retention

We retain your personal and event information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

7. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at solutions@magicraceswag.com